SHIPPING CHARGES
Delivery times are estimated, as they depend on your credit card approvals, stock availability, courier operation, any delays at customs, your own arrangements with the courier company, as well as any strikes and force majeure events.
Shipping charges for our deliveries are as follows:
All domestic orders are delivered only through "ACS Courier".
Delivery costs for Greece are free.
Indicative delivery time within Attica 1 to 2 working days while in the rest of Greece 3-4 working days.
All overseas orders are delivered only through "DHL Express".
Delivery cost is calculated according to weight and country of shipment and is displayed on the order details.
Indicative delivery time:
- European Union: 3 to 4 working days
- Rest of the World: 3 to 7 working days
In case you are absent you should contact ACS Courier or DHL Express to set another delivery time as there is a possibility of additional courier refund costs. You can also add special delivery instructions during the ordering process.
general information
Orders of available products received at Sotiris Georgiou before 14:00 of the same day, once the necessary validity checks of customer data and payment have been carried out are sent by the next working day. Orders for available products received after 14:00 are shipped the following business day after the necessary data check has been performed once again.
For the products that are not immediately available, ie those that are produced after the registration of the customer's order, a relevant message can be sent to him before the completion of the order, but there is also a relevant communication from our Team to confirm the order and it takes 5 working days for production. and shipping them from our company Sotiris Georgiou.
In case a product is not available, the order remains pending and our company will contact the customer regarding the expected availability time of the product if this is possible or the replacement or cancellation of the order.
Our products are delivered to Greece through the courier company "ACS Courier" (https://www.acscourier.net/) and abroad via DHL Express (https://mydhl.express.dhl/gr).
The address stated by the customer must be real and valid and can not be delivered to the post office box. In case of absence from the declared address or any change of the data of the declared address, the customer is responsible for the timely information of the courier, otherwise he will be charged with the additional cost of redirecting the courier.
Our company is not responsible for any delays due to the operation of the courier company or in their negotiations with the customer or in case of his own negligence to contact with them or for delays in Customs or due to any strikes and events of force majeure.
Until delivery, our company remains the owner of the products and they travel at the risk of our company. In case of parcel loss, a new product is sent, if available, otherwise a refund will be made.